MyCPD

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Common Queries

• A module I have successfully completed does not appear on my personal CPD record, what do I do?
  
  
  If your certificate does not appear, please forward a copy of the screenshot taken when you successfully completed the quiz to your membership organisation who will advise MyCPD on how to proceed with a manual adjustment to your personal CPD account.
  This issue normally arises when the user's computer system does not meet the minimum specifications required to use MyCPD.
  To avoid this happening again, please use the system checker available on the MyCPD website; click here.

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• I am unable to resume a module where I left off last time?
  
  
  The MyCPD modules have a feature which allows members to pick up where they have left off within that module. However, this feature is completely dependent on the user's computer settings.
  
  We have had a very small number of users advise that the functionality is not working on their computers. MyCPD modules use Adobe Flash Player, which writes cookies-type data to your computer to enable you to return to the module at any time.
  

  IMPORTANT: You should have Adobe Flash Player storage settings configured so as to allow mycpd.ie to write data locally to your computer.

  To check your current Adobe Flash Player settings, click here.

  The module resume feature will not work if:
  
  

  • You access that MyCPD module next time from a different computer, -or-
    

  • If your Adobe Flash Player storage settings are not configured to allow mycpd.ie to write data locally to your computer, -or-
    

  • If someone else accesses that same MyCPD module from the same computer, overwriting your settings.
    

  
  

  Because each computer system differs, we cannot support individual computer settings and would suggest that you should contact your IT department for assistance.

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• What is MyCPD for?
  
  
  

  MyCPD website is designed to help those individuals who are members of LIA, The Institute of Banking or an Associated Organisation obtain formal CPD hours online.

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• I am having problems logging in?
  
  
  

  MyCPD does not hold or manage passwords. You must contact your membership organisation to obtain or check your password and login details.

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• How do I know if my system is configured properly for MyCPD?
  
  
  Firstly, check that your system meets minimum MyCPD specifications, outlined here.
  

  An absolute requirement is that you need to have Adobe Flash Player installed on your system.

  Additionally, you should have Adobe Flash Player storage settings configured so as to allow mycpd.ie to write data locally to your computer.

  To check your current Adobe Flash Player settings, click here.

  We provide a system checker to help you verify that other critical software settings are correct. To check whether your system is properly configured to use the MyCPD site, click here.

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• These FAQ's do not answer any questions on problems experienced after login
  
  
  

  You must be logged in to MyCPD to review the answer to question which may relate to a problem or query normally experienced after login, e.g  problems with the tests or certificates.

  Please login to MyCPD and check the FAQ's again.

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About MyCPD

• How does this website work?
  
  
  

  MyCPD has a special members' section that provides educational tools for members to obtain formal CPD hours which are part of their ongoing competency requirements. When a member has completed a module, he or she then completes a module quiz.

  Upon successful completion of the quiz, the user is awarded with the number of formal CPD hours assigned to that module, and can immediately download a certificate showing this. The user's personal CPD record, held by their membership organisation, is also updated.

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• How much does MyCPD cost?
  
  
  

  There is no charge by MyCPD to access the e-learning modules.

  This service is included in your membership fee paid to your Membership Organisation. Please contact your Membership Organisation for further details

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• Does MyCPD replace my need to attend seminars?
  
  
  

  MyCPD was not designed to replace traditional methods of obtaining CPD hours such as seminars and training events, but to complement them. 

  MyCPD uses the method of e-learning to enhance the learning experience and afford members an alternative route to obtain formal CPD hours.

  The aim of MyCPD's Associated Organisations is to provide members with continuing professional development through a blended solution that combines an appropriate mix of face-to-face seminars and events as well as making use of technology and e-learning.

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• Where can I find out more about becoming a QFA?
  
  
  

  If you are a member of an Associated Organisation that you know has access to this site, but you are not yet a QFA, click here to visit the LIA website, or here to visit The Institute of Banking website for further information.

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• Where can I find out more about becoming a CPD Member?
  
  
  

  MyCPD is available to members of certain Associated Organisations such as LIA and The Institute of Banking.

  Please check with your membership organisation to see if you are enabled to access MyCPD or contact MyCPD using the 'Contact Us' form for further advice.

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Logging In

• I am a member of IoB but I am having problems logging in.
  
  
  Access to MyCPD for IoB members is no longer available via the MyCPD website.
  
  All IoB members must access MyCPD via My Institute on www.iob.ie.

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• I want to access the member area. I have problems logging in?
  
  
  

  Login is restricted to accredited persons who are members of either LIA, The Institute of Banking or an Associated Organisation such as ACOI or IBA.

  However all IoB members must access MyCPD via My Institute on www.iob.ie.
  

  Your membership fees with your organisation must be paid and up-to-date.

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• I get the error 'Session Expired' when I try to login (Cookies disabled).
  
  
  A number of MyCPD members have reported an issue where the system repeatedly gives a 'Session Expired' error when they try to login.
  
  The most common reason for this is that you have disabled cookies on your browser.  To resolve this issue, you need to enable cookies.  For information on how to do this for common internet browsers, follow the instructions in this link.
  
  

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• I didn't know I had a password. How do I find out what it is?
  
  
  

  Institute members: All Institute members must access MyCPD via My Institute on www.iob.ie. Further information is available from the Institute website, by clicking here.

  LIA members: LIA members are assigned a password when they sign up to the members' area available to them on the LIA website. In this process, they can check or change their password. Click here to be brought to the LIA website.

  Others: Members of other associated organisations should get in touch directly with that organisation for details.

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• I have a user name and password and I know it is correct but I can't login
  
  
  

  For access to MyCPD, you must be an accredited person, i.e., either have a CPD membership status with your membership organisation or hold a specific designatory title such as QFA, LCOI or CIP.

  All IoB members must access MyCPD via My Institute on www.iob.ie.
  

  MyCPD do not hold personal login or password details.

  Please check with your membership organisation to establish your membership type. You may need to update it to access MyCPD.

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• I wish to access MyCPD, but I am not a QFA or CPD member, what do I do?
  
  
  

  MyCPD is available to accredited members of IBA, LIA ACOI and The Institute of Banking. You must contact your membership organisation and confirm your membership status. They can then provide you with a login and password to enable you to access MyCPD, if you qualify.

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• MyCPD is telling me that my password is incorrect.
  
  
  

  If your password is not recognised, or you think it may be incorrect, you will be brought to a screen with a number of options:

  Input your email address: if you previously registered your email address with your membership organisation, input it into the box provided, and click 'Submit'. Your password will be emailed out to you immediately.

  That didn't work: double check that this is the email address that your membership organisation has for you. If there is any problem, contact your membership organisation directly for help, and to double check that they have the correct details. Ensure that you are not using an alternative password, such as one supplied for the QFA Board website.

  Update your email address: if you have recently changed your email address, or wish to add a new one, Institute members should login to My Institute (click here), and LIA members should click here. For both organisations, you can update your email address online.

  Please note that it will usually take 24 hours for a new or updated email address to become live on MyCPD.

  If you don't have an email address, or don't wish to register one, contact your membership organisation for help on your password. Please be prepared to provide your membership number and other details for verification.

  Valid Membership: Check with your membership organisation to see if your membership subscription is paid up-to-date as only valid QFAs or CPD Members can access MyCPD.

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• I have changed my details, but can't login.
  
  
  

  If you have changed any details with your membership organisation, it can take up to 24 hours for your details to be updated on MyCPD. Please try again one day later. If you still have problems in logging in, contact us by clicking here.

  All IoB members must access MyCPD via My Institute on www.iob.ie.
  

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• I want to change my password but can't find where to do it on the MyCPD website.
  
  
  

  MyCPD does not manage or hold your membership number or password. You need to get in touch directly with your membership organisation

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Modules

• What modules are currently available?
  
  
  

  The module suite consists of twenty-eight (28) e-learning modules:

  Members are reminded that it is thier responsibility to ensure that any  module completed should be applicable to their designation or relevant to the activity they carry out. 

  1. Anti Money Laundering
  2. Business Interruption Insurance
     
  3. Collective Investment Schemes
  4. Conduct of Business Rules
  5. Consumer Credit
  6. Credit Lending
  7. Data Protection
     
  8. Ethics in Financial Services
  9. Financial Mathematics
  10. Financial Services Ombudsman
  11. General Insurance Products & Services
  12. Household Insurance
  13. Housing Loans
  14. Introduction to MiFID
  15. Life Assurance
  16. Liability Insurance
  17. Mortgage Arrears and Debt Management
      
  18. Motor Insurance
  19. Pension Transfers
  20. Personal Insolvency Act
      
  21. Protection Needs
  22. PRSA
      
  23. Regulations of Financial Service Providers
  24. Regulation of Consumer Credit for Credit Unions
      
  25. Risk & the General Insurance Market
  26. Securities & Markets
  27. Small Self Administered Pension Schemes
  28. Succession Act & Estate Planning 

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• How, specifically, are modules delivered?
  
  
  

  Modules are delivered using Flash: a standard Internet technology. Flash can be downloaded for free from Macromedia or Adobe, and users unfamiliar with Flash need not worry, because your system should automatically find and install the programme for you as you begin your first module.

  The use of Flash means that the modules are delivered in easy-to-absorb interactive slides. Each module is delivered in subject areas and the user goes through each slide in order.

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Certificates

• My CPD record has not been updated with the module I recently completed, what do I do?
  
  
  

  This problem normally occurs when the computer used does not meet the minimum computer specifications required for MyCPD as outlined in our Terms and Conditions of Use.

  You need to forward a copy of the test result (we recommend at the end of each quiz that you take a copy of the result) to the CPD department of your membership organisation, who will arrange for your record can be manually adjusted with MyCPD.

  To avoid this happening again, please use the system checker on the MyCPD website, click here.

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